FAQs
How can I contact Inspired DIY?
You can contact Inspired DIY through multiple channels:
- Email: Reach out to us at support@inspireddiy.com.au for any inquiries or assistance.
- Phone: Give us a call at 0468 455 588 to speak directly with our customer support team.
- Live Chat: Visit our website inspireddiy.com.au and utilize our live chat feature to chat with a customer representative in real-time.
We're here to help and eager to assist you!
Do you ship worldwide?
At the moment, we are exclusively shipping within Australia.
Where do you ship from?
We ship directly from our warehouse based in Melbourne, Australia.
Can I change or cancel my order?
To ensure efficient order processing, we kindly request that you submit any change or cancellation requests within 12 hours of placing your order. Regrettably, any requests received after this timeframe will not be accommodated. We appreciate your understanding in this matter.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard).
When will my order be processed?
- Your order will be handled and shipped from our warehouse.
- During holidays and sale seasons, please allow for additional time as we experience higher volumes of orders.
- Our dedicated team processes orders from Monday to Friday.
- Orders are typically processed within 1-3 business days from the date of your order.
- Once processed, your order will be shipped the following day.
- Please kindly note that we do not ship on weekends.
We appreciate your understanding and patience, as we strive to ensure a smooth experience for every customer.
How long will it take to receive my order?
- Metro delivery: between 1-2 weeks
- Regional and remote delivery: up to 4 weeks
Kindly be aware that your order might arrive in separate packages. Tracking information will be emailed to you upon dispatch.
What if I don't receive my order?
If your products haven't arrived within 30 days of placing your order, please let us know right away. We'll do our very best to address the situation promptly and find a solution for you. Your feedback and timely communication are highly appreciated, as they help us ensure that you have a positive experience with us.
How do I return an item?
To return an item, simply reach out to our customer support team via email, chat, or phone to inform them of your intention. They will guide you through the return process and provide further instructions. Please make sure that the item is in its original condition, including all tags, packaging, and accessories intact.
What if the item(s) I received are defective/incorrect/damaged?
If you have received the item(s) that is defective/incorrect/damaged, we sincerely apologize for the inconvenience. Rest assured, we are here to make it right. Please follow these steps:
- Contact our customer support team immediately, providing details about the issue and including your order number, photographs of the item(s), and any other relevant references upon receiving your package.
- Our dedicated team will assess the situation promptly and provide you with the best resolution options available.
- Depending on the circumstances, we may offer a replacement, refund, or exchange for the affected item(s).
When will I receive my refund?
We want to ensure complete transparency regarding refunds. Here's what you need to know:
- All refunds will be credited back to your original form of payment.
- If you made the purchase using a credit or debit card, the refund will be sent to the card-issuing bank within 5-7 business days upon receiving the returned item or cancellation request.
- The exact timing of when the credit will be posted to your account is determined by the card-issuing bank.
- For any specific questions about the credit posting process, we recommend reaching out to the card-issuing bank directly.
We value your satisfaction and want to make sure you have a clear understanding of the refund process. If you require further assistance or have additional inquiries, please don't hesitate to contact us.