Refund policy

If you have received the item(s) that is defective/incorrect/damaged, we sincerely apologize for the inconvenience. Rest assured, we are here to make it right. Please follow these steps:

• Contact our customer support team immediately, providing details about the issue and including your order number, photographs of the item(s), and any other relevant references upon receiving your package.
• Our dedicated team will assess the situation promptly and provide you with the best resolution options available.
• Depending on the circumstances, we may offer a replacement, refund, or exchange for the affected item(s).

 

When will I receive my refund?

We want to ensure complete transparency regarding refunds. Here's what you need to know:

• All refunds will be credited back to your original form of payment.
• If you made the purchase using a credit or debit card, the refund will be sent to the card-issuing bank within 5-7 business days upon receiving the returned item or cancellation request.
• The exact timing of when the credit will be posted to your account is determined by the card-issuing bank.
• For any specific questions about the credit posting process, we recommend reaching out to the card-issuing bank directly.

We value your satisfaction and want to make sure you have a clear understanding of the refund process. If you require further assistance or have additional inquiries, please don't hesitate to contact us.